Mr Clean+ Concierge
FAQ - Frequently Asked Questions
Here are the most common questions about our cleaning services.
Clear answers, premium service, and a frictionless experience.
How are your prices calculated?
Our prices are based on the size of the space, the type of service, and the level of cleaning required. We provide a clear, free, no-obligation quote based on your availability before any intervention.
What is regular cleaning?
Regular cleaning is a recurring maintenance service for your home or business, performed at the frequency of your choice (weekly, biweekly, monthly, or one-time). It includes cleaning essential areas such as the kitchen, bathroom, living room, and bedrooms, including dusting, surface care, vacuuming, and floor washing. This service is ideal to maintain a clean, healthy, and consistently well-kept environment based on your needs.
What is included in a deep cleaning?
Deep cleaning includes more detailed work on surfaces, harder-to-reach areas, and rooms that require extra time. The exact scope is confirmed with you before the visit.
Do you provide commercial cleaning for businesses and retail locations?
Yes. We provide commercial cleaning services adapted to large spaces (IGA, Pharmaprix, supermarkets, etc.) as well as small and medium spaces such as offices, restaurants, retail stores, and other establishments. Our interventions are flexible and adjusted to your schedule so your operations are not disrupted. Services can also be performed outside business hours, based on your needs.
Do you bring your own products and equipment?
Yes. Our team arrives with the required tools and products. If you prefer eco-friendly products or specific supplies, we can adapt.
Do I need to be home during the cleaning?
It is not required. Many clients provide us with secure access to their home or workplace with confidence. We apply reliable procedures to ensure the security of your premises, and we agree together on the most practical option based on your preferences.
Can I reschedule or cancel an appointment?
Yes, appointments can be rescheduled or canceled with advance notice. This helps us reorganize scheduling efficiently.
Do you serve Montreal and nearby areas?
Yes. We serve Montreal, Laval, the North Shore, and the South Shore for both residential and commercial cleaning.
What if I am not satisfied with the result?
Your satisfaction matters. Contact us quickly and we will review the situation and provide a fair, prompt solution.
Need a more specific answer?
Our team can guide you based on your residential or commercial needs.
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